We Support Your Customers

Offering best-in-class onshore outsourced technical support.

Around the clock technical support coverage so that you can be proactive.

Helpt’s team of trained and certified technical experts provides 24x7x365 on-shore support tailored to your business.

Regain focus

In the dynamic realm of business, regaining focus is imperative for ensuring operational efficiency and financial optimization. The immediacy of customer demands is unyielding, and the constant interruptions caused by incoming calls pose a significant challenge. Each diverted moment represents a tangible cost in terms of time and resources, hindering the timely and effective response to customer needs. The cumulative impact of these interruptions extends beyond mere inconvenience, contributing to potential delays, missed opportunities, and a compromised customer experience.

More for less

The concept of "More for Less" stands out as a strategic advantage for businesses. By leveraging Helpt’s cost-effective solutions, organizations can achieve heightened productivity without the financial commitment of hiring a full-time employee. This means that for an investment that is less than the cost of maintaining a traditional staff member, businesses can access additional available agents. This approach not only expands the workforce but also enables companies to provide round-the-clock support, embracing a 24x7x365 service model. The shift towards more available agents and continuous customer support contributes to enhanced responsiveness, bolstering customer satisfaction and loyalty.

Customer satisfaction

Helpsters bring a wealth of knowledge and expertise to the table, ensuring that the technical support they deliver is of the highest caliber. By being an integral part of your team, these certified professionals not only possess the skills to troubleshoot and resolve technical issues effectively but also align themselves with your company's goals and values. This integration fosters a collaborative and cohesive approach, enabling the Helpsters to deliver extraordinary service that goes beyond traditional customer support.

“By using Helpt I had confidence that my customers were able to get the support any time without needing around the clock staff.”
— Ben F. (VP, Engineering)
“With the use of Helpt we were able to focus our time on getting product out the door.”
— Regina M. (Director, Operations)

How does it work?

  • Contact Helpt or select a plan option from the plans and pricing page.

  • Answer a few questions and have a quick call with a Helpster to further understand your product or service and organization.

  • Forward your support channels or create new ones with Helpt.

  • Continue to focus your day on the products and services for your customers while the Helpsters satisfy any support needs that may arise.