Human IT Support for
Growing Teams
Human IT Support for
Growing Teams
Human IT Support for
Growing Teams
Live, US-based IT support, available 24x7.
On-demand expert technicians act as an extension of your team, keeping tickets moving and users happy, so your team stays focused.
Live, US-based IT support, available 24x7.
On-demand expert technicians act as an extension of your team, keeping tickets moving and users happy, so your team stays focused.
Live, US-based IT support, available 24x7.
On-demand expert technicians act as an extension of your team, keeping tickets moving and users happy, so your team stays focused.
Support Built
Around You
Support Built
Around You
Support Built
Around You
Every ticket follows a clear, defined path.
No guesswork or lost handoffs.
Every ticket follows a clear, defined path.
No guesswork or lost handoffs.
Every ticket follows a clear, defined path.
No guesswork or lost handoffs.
Frontline issues handled fast
Tailored process execution
Immediate escalation, when required
Clean escalation bundles for handoff
Frontline issues handled fast
Tailored process execution
Immediate escalation, when required
Clean escalation bundles for handoff
Frontline issues handled fast
Tailored process execution
Immediate escalation, when required
Clean escalation bundles for handoff
What We Handle
Common support requests that slow IT teams down.
Common support requests that slow IT teams down.
Password resets and account unlocks
Approved software installs
Hardware and software troubleshooting
Schedule resources such as other techs
Execution of your resolution processes
Issue triage and intelligent escalation
Password resets and account unlocks
Approved software installs
Hardware and software troubleshooting
Schedule resources such as other techs
Execution of your resolution processes
Issue triage and intelligent escalation
Password resets and account unlocks
Approved software installs
Hardware and software troubleshooting
Schedule resources such as other techs
Execution of your resolution processes
Issue triage and intelligent escalation
What You Can Expect:
First Call Response
Immediate
First Ticket Response
< 30 minutes
Target Resolution
75% of Frontline Tickets
Urgent Escalation
Custom Built Workflows
Delivering Exceptional Customer Support Experiences
At Helpt, we're on a mission to transform how IT professionals deliver exceptional customer support experiences. Founded by industry veterans, we provide U.S.-based help desk services that support both internal teams and external users with clarity, urgency, and empathy.
We believe every support experience should feel human, responsive, and aligned with your values. Because support should never feel disconnected from the people it serves.
Real Stories from
MSPs and IT Leaders
Real Stories from MSPs and IT Leaders
Real Stories from
MSPs and IT Leaders
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
"This is a scalable solution that allows us to bring in more business and focus on revenue generating projects."
– Jackie S. - IT Service Manager
"We are highly satisfied and have already made several referrals. We plan to continue recommending Helpt services in the future."
– Mark M. – President of EZ Tek
"Our service managers are happier, our after-hours callers are happier, and our on-call support staff are happier."
– Bill O. - Chief Information Officer
"It's been very easy to work with them."
– Kirsten I.
"You guys do a great job, and I am glad that I partnered up with you."
– Josh C.
"It’s exactly the experience I was hoping for—efficient, seamless, and reliable support that allows us to focus on what matters most. We're impressed and want even more."
– Dan S.
Insights & Tools
Stop Answering Calls.
Start Driving Growth.
Stop Answering Calls.
Start Driving Growth.
Let Helpt's US-based technicians handle your support calls 24x7 while your team focuses on what matters most.
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