Hybrid Help Desk
HelptFlow resolves Tier 1 issues and escalates Tier 2/3 cases, prioritized and ready for your team, freeing them to focus on high-value work.
Offload Tier 1 issue resolution to Helpt, we keep the Tier 2/3 issues triaged, prioritized and on a conveyor belt escalation back to your team. Give them more time and freedom to focus on higher priority tasks.
Why HelptFlow?
Free your technical experts from constant interruptions so they can focus exclusively on high-margin projects and complex challenges that drive business growth. We deliver complete resolution of routine support tickets while expertly triaging Tier 2/3 issues for seamless handoff to your team.
HelptFlow Features
60% Fewer Escalations
HelptFlow's systematic approach resolves common problems at the first level, reducing unnecessary escalations by 60% and freeing your skilled engineers to focus exclusively on complex, high-value work that drives business growth and customer satisfaction.
40% Cost Reduction
By resolving routine issues at first contact and keeping expensive senior engineers focused on high-value work, HelptFlow delivers measurable cost savings while simultaneously improving your support metrics and customer satisfaction scores.
24x7 Brand Protection
Your clients receive seamless, professional support from our US-based technicians who represent your brand perfectly, maintaining your reputation for excellent service even during nights, weekends, and holidays when your internal team is offline.
HelptFlow
Choose your plan size
No commitment required.
Pricing Includes:
24/7 x 365 coverage
Live technical answering
White label support
Structured troubleshooting
Proactive case deflection
$200/month base fee
$3.50 per additional min
$500 onboarding fee
Frequently Asked Questions
Discover Other Solutions
24x7 US-based tech experts answer your help desk calls as your team, identifying solutions and routing tickets efficiently.
Helpt’s 24x7x365 fully embedded technical support team becomes a seamless extension of your organization.
Based in California.
Agents Nationwide.