ABOUT US
Our Story
David and Matt were on a mission. In their previous roles as leaders in the hardware manufacturing space, they had to deliver excellent, 24x7 support to major clients. Countless nights were spent debating between outsourcing and building an in-house team but something was always missing.
David and Matt were on a mission. In their previous roles as leaders in the hardware manufacturing space, they had to deliver excellent, 24x7 support to major clients. Countless nights were spent debating between outsourcing and building an in-house team but something was always missing.
David and Matt were on a mission. In their previous roles as leaders in the hardware manufacturing space, they had to deliver excellent, 24x7 support to major clients. Countless nights were spent debating between outsourcing and building an in-house team but something was always missing.
The Issues
Inconsistent service, frustrating escalations, and a lack of the attention to detail they craved. Clients were left waiting, problems weren't resolved efficiently, and the personal touch was missing. This wasn't the kind of support they envisioned for their clients, or themselves.
Building the Dream Team; Helpt is born
That's when the idea for Helpt sparked. They dreamt of a support team that felt like an extension of a company's in-house staff, seamlessly integrated and delivering exceptional, human-powered service. No more AI chatbots or impersonal answering machines. Just real people, with real expertise, ready to tackle any problem 24x7.
Inconsistent service, frustrating escalations, and a lack of the attention to detail they craved. Clients were left waiting, problems weren't resolved efficiently, and the personal touch was missing. This wasn't the kind of support they envisioned for their clients, or themselves.
Building the Dream Team; Helpt is born
That's when the idea for Helpt sparked. They dreamt of a support team that felt like an extension of a company's in-house staff, seamlessly integrated and delivering exceptional, human-powered service. No more AI chatbots or impersonal answering machines. Just real people, with real expertise, ready to tackle any problem 24x7.
Inconsistent service, frustrating escalations, and a lack of the attention to detail they craved. Clients were left waiting, problems weren't resolved efficiently, and the personal touch was missing. This wasn't the kind of support they envisioned for their clients, or themselves.
Building the Dream Team; Helpt is born
That's when the idea for Helpt sparked. They dreamt of a support team that felt like an extension of a company's in-house staff, seamlessly integrated and delivering exceptional, human-powered service. No more AI chatbots or impersonal answering machines. Just real people, with real expertise, ready to tackle any problem 24x7.
So They Built It
Helpt eliminates the headaches of building and maintaining your own help desk. You simply pick up and play, with the peace of mind knowing your customers are getting the exceptional support they deserve.
Helpt eliminates the headaches of building and maintaining your own help desk. You simply pick up and play, with the peace of mind knowing your customers are getting the exceptional support they deserve.
Helpt eliminates the headaches of building and maintaining your own help desk. You simply pick up and play, with the peace of mind knowing your customers are getting the exceptional support they deserve.