Issues Are Unavoidable – How Will You Respond?

Password resets, software installations, user account permission updates, and Wi-Fi connectivity issues. While these problems aren’t the most glamorous work for your technicians to solve, nor are they revenue-generating projects for your bottom line, they often initiate a test of sorts. Your client has a problem: are you available, and how will you respond?

When these unanticipated problems arise, your client doesn’t care what time or day it is and they certainly don’t want bots or unhelpful AI chats getting in the way of resolution. Their expectation is, simply, for you to be there when they need you. Answer the phone and help them address their problem in as little time as possible so they can get back to work.

While this may seem like a low bar to set for your team, meeting your customers’ expectations will actually help you stand apart from competition and increase your customer retention.

In An Age of AI, Stand Apart Through Human Connection

Let’s admit it–in the eyes of your clients, the features your tech stack entails and the level of complex problems your technicians can solve, don’t really matter. In addition to ensuring they’re getting the services they pay for, what they care about is how you make them feel when receiving those services.

Let’s focus on the second bit. You can stand apart from competitors and increase customer retention by providing friendly, expert-level service, all on demand. What your client will remember less than if the problem was solved, is if you made them feel like their problem was important and worth your time. At the end of each phone call, they should know that their priority is your priority.

Empower Your Team With Helpt as Your Sidekick

But how do you achieve that when your to-do list is full of tasks for ongoing projects and big-picture initiatives? It can be difficult to get anything done when you’re constantly interrupted, let alone sound chipper when it happens! That’s where Helpt comes in. Think of us as your trusted sidekick, always ready to enhance the service you already provide. We’ll pick up the phone and address those low-end, reactive issues so you don’t have to. The best part? We’re typically getting it done in less than 20 minutes.

When MSPs choose to complement their services with the team at Helpt, they experience a 3.8x increase in positive customer feedback and a 42% increase in resolution times. Our 24x7, US-based team of friendly humans is here to respond so you can focus on higher-value projects. Your clients will always have issues and your company will always have competitors. The question is, how will you respond?

Meet your customers’ expectations through reliable, friendly, and expert support any hour, any day, with Helpt.