Helpt Redefines the Standard of Technical Support with the Introduction of HelptNow
Customers have increasingly high standards, so businesses need to stay proactive with their offerings. Round-the-clock support has become a standard rather than a luxury, and businesses are expected to deliver high quality service at all times. Understanding this critical need, Helpt has created HelptNow, a 24/7 US-based live answering service, as part of a new lineup aimed at redefining the standard of technical support. Alongside HelptTech and HelptFul, HelptNow is set to transform the way businesses support their end-users, ensuring access to immediate assistance backed by deep technical knowledge and empathy. Each service addresses distinct facets of technical support needs by ensuring that end-users receive not just timely assistance, but solutions rooted in deep technical knowledge and understanding.
HelptNow: Elevating the Standard for 24/7 Support
HelptNow is a 24/7 USA-based technical live answering service that goes beyond traditional call answering. Typically, call answering services involve a non-technical agent merely filling out a form. This approach creates frustrated clients, delayed resolutions, and a disconnection between the client's needs and the business’s response capabilities. HelptNow is staffed by technically proficient individuals who provide intelligent triaging in addition to expertise and empathy. This level of technical insight at the first point of contact significantly enhances a bussiness's credibility.
Technical Expertise on the Front Line: HelptNow operators are equipped with technical knowledge, allowing them to understand and triage issues effectively, making businesses appear more legitimate and prepared in the eyes of their clients.
Emergency Escalation and Intelligent Triaging: With the capability to handle up to 15 minutes of intelligent triaging, HelptNow ensures that urgent issues are escalated promptly, aligning with the business's protocols.
24/7/365 US-Based Support: HelptNow's round-the-clock, US-based service guarantees that clients always have access to support when they need it most. This commitment to availability significantly boosts customer satisfaction by ensuring help that speaks their language is always just a call away.
HelptTech: Specialized Support When It Matters Most
HelptTech offers a tier-1 managed helpdesk service that acts as a direct extension of a business's team. With HelptTech, businesses gain access to a team of specialists capable of troubleshooting, diagnosis, and resolution. This service is designed for businesses looking to scale their capabilities without compromising on the quality of technical support.
Seamless Integration with Your Ticketing System: HelptTech works directly out of your existing systems, ensuring a smooth workflow and consistent service experience for your clients.
Comprehensive T1 Support: Staffed by professionals with 1-3 years of experience, HelptTech addresses a wide range of T1 support needs, from OS management to security remediation.
Continuity and Efficiency: HelptTech handles overflow during peak times and provides a reliable safety net that allows your techs to take necessary time off without compromising your business's operational efficiency.
HelptFul: The Ultimate T1 Helpdesk Solution
HelptFul offers a robust, comprehensive, and scalable solution for managing Tier-1 support. It stands out as the ideal choice for businesses looking to enhance their First Contact Resolution (FCR) capabilities or seeking a reliable substitute for their existing helpdesk. HelptFul stands out by taking complete incident and request ownership, ensuring that each client's needs are met with precision and care.
Deep Technical Expertise: HelptFul staff bring 2-5 years of experience, excelling in areas such as AAD, O365, and various collaboration technologies. This expertise ensures that agents strive to handle the entirety of each issue, minimizing the need for escalation.
Expert Call Answering: Every call is an opportunity for resolution, not just a step towards it. HelptFul ensures that clients are greeted by someone capable of initiating the solution process from the first hello.
Seamlessly Integrated Real-Time Solutions: HelptFul distinguishes itself by integrating with your systems and your team, communicating in real-time with both your customers and your team members. This approach ensures the quickest possible path to resolution is always taken.
A Unified Vision for MSP Support Excellence
Helpt's suite of services—HelptNow, HelptTech, and HelptFul—represents a comprehensive approach to technical support. All Helpt agents tackle the spectrum of technical and operational challenges with a blend of expertise, efficiency, and empathy. Whether it's offering 24/7 human-centric support through HelptNow, specialized T1 helpdesk services via HelptTech, or the deep-dive troubleshooting prowess of HelptFul, Helpt empowers MSPs to deliver exceptional service while scaling their operations effectively.
In partnering with Helpt, businesses are not just outsourcing support; they're elevating their service portfolio and reinforcing their commitment to customer satisfaction and technical excellence. Welcome to the new standard in technical support, powered by human connection, technical expertise, and commitment to providing high-quality service around-the-clock.
