Jim Roddy, President & CEO of RSPA, shares how underdog grit and a walk-on mindset shaped his journey from a class of 15 to leading North America’s largest retail tech community. In this episode, he breaks down how VARs, ISVs, vendors, and distributors grow faster together through connection, collaboration, and courage.

James Abercrombie shares leadership insights from his journey at Acronis—highlighting the power of curiosity, collaboration, and authentic community building.

Jim Spignardo on turning AI hype into real service wins, keeping support human, and why tough love sometimes works—on people and tech alike.

Frank Raimondi breaks down how continuous visibility and proactive security help MSPs protect clients without adding complexity.

Bobby Jacobs on pirates, pudding cups, and rethinking support through creativity, sales lessons, and rebellion.

Matt Solomon discusses building trusted relationships between MSPs and vendors and why connection is the ultimate growth strategy.