James Abercrombie shares leadership insights from his journey at Acronis—highlighting the power of curiosity, collaboration, and authentic community building.

Jim Spignardo on turning AI hype into real service wins, keeping support human, and why tough love sometimes works—on people and tech alike.

Frank Raimondi breaks down how continuous visibility and proactive security help MSPs protect clients without adding complexity.

Bobby Jacobs on pirates, pudding cups, and rethinking support through creativity, sales lessons, and rebellion.

Matt Solomon discusses building trusted relationships between MSPs and vendors and why connection is the ultimate growth strategy.

In part two, Joseph Landes shares how MSPs can grow faster by solving real problems, embracing the cloud, and building trust through consistency and care.