How Much Helpt Do You Need?

Features

  
        Feature
        HelptNow
        HelptFlow
        HelptFul
      
        No Data Access +
        ✓
        ✓
        
        HelptNow and HelptFlow do not require any data access, keeping your information secure and private.
      
        No Time Minimum +
        ✓
        ✓
        
        HelptNow and HelptFlow have no minimum time requirements, offering flexible plans to suit your needs.
      
        No Commitment +
        ✓
        ✓
        
        HelptNow and HelptFlow require no long-term commitment, giving you flexibility and freedom.
      
        24x7x365 Coverage +
        ✓
        ✓
        ✓
      
        HelptNow, HelptFlow, and HelptFul all provide round-the-clock coverage to ensure uninterrupted service.
      
        Technical Live Answering +
        ✓
        ✓
        ✓
      
        Our agents are available 24/7 to provide live answering services for your technical support needs.
      
        White Label Support +
        ✓
        ✓
        ✓
      
        HelptNow, HelptFlow, and HelptFul seamlessly integrate as your brand, providing white-label support to your customers.
      
        Prioritization & Escalation +
        ✓
        ✓
        ✓
      
        We ensure that every issue is prioritized and escalated with care, giving the most urgent tickets immediate attention.
      
        Intelligent Triage +
        ✓
        ✓
        ✓
      
        Our intelligent triage system quickly identifies and assigns the right priority to each issue, minimizing downtime.
      
        Structured Troubleshooting +
        
        ✓
        ✓
      
        HelptFlow and HelptFul provide structured troubleshooting, solving a wide range of common issues efficiently.
      
        Proactive Case Deflection +
        
        ✓
        ✓
      
        HelptFlow and HelptFul employ proactive case deflection, allowing your internal teams to focus on the most critical issues.
      
        Tier-1 Support Services +
        
        ✓
      
        HelptFul provides comprehensive Tier-1 support, resolving common issues efficiently and ensuring quick responses.
      
        Ticket Creation & Classification (Partner SOP) +
        
        ✓
      
        HelptFul creates and classifies tickets directly in your PSA/ITSM systems, following your Standard Operating Procedures to ensure accuracy and streamlined workflows.
      
        Live Partner Slack +
        
        ✓
      
        HelptFul integrates with live Slack channels, providing real-time communication and updates between partners and support agents.
      
        Vendor Management up to 60 mins +
        
        ✓
      
        HelptFul manages vendor-related issues for up to 60 minutes per incident, ensuring smooth coordination with third-party vendors.

Key features in all Helpt plans

24x7x365 On-shore Experts

Every call is answered by an on-shore technical support expert 24x7x365.
Instant Call Summary

Immediately upon completion of the engagement, contact and case information is sent.
Monthly Analytics

Monthly call analytics are provided to anticipate and prepare for your future support needs.
Live Chat

Give your customers another way to reach out for support.
Optional, uses monthly minute allotment.
Local or Toll-free Number

One local or toll-free number is included in your base package.
Additional numbers are available for $19.99/month.
Outbound Follow-up

Confirm issue resolution with our 48-hour follow-up.
Optional, uses monthly minute allotment.