The Challenge

Like many solo MSPs, Tyler P. of TAP Tech, wore every hat: owner, account manager, technician, and dispatcher.

At the beginning of 2024, he realized, "how strung out and frustrated [he] was. [His] phone was always ringing and [he] was ready to be done. Done with [his] business and done with IT work."

This burnout led to him applying to jobs in his former field of engineering, beginning a three month-long interview process for a position, and planning to sell his client list to a colleague. During that transitional period, someone in his MSP peer group suggested Helpt.

The Solution

Needing the support more than ever, he connected with the co-founders of Helpt, Matthew Pincus and David Sohn. “They were really friendly and didn’t pressure me at all.”

In June, he signed up for Helpt’s offering, HelptFul, and accepted the position at the engineering firm. But after a simple onboarding process, it only took him 48 hours to notice the impact of partnering with Helpt.

“I flipped the switch to have the phone ring [to Helpt] first. Two days later I’m sitting around without all these bells going off. I realized I didn’t hate my business, I just had grown exhausted by the constant phone calls and inability to focus.”

During this time, he did an on-site visit with a client, and for the first time ever, it was interruption-free. “My business of over 10 years was no longer stressful and driving me crazy!” Tyler exclaimed.

The Turning Point

With HelptFul, Tyler got fully embedded technical support for Level 1 and 2 issues. “The guys were super helpful, and, overall, adding Helpt to my team wasn’t a problem with my clients.” The team also helped him improve his documentation, allowing them to resolve more issues without his involvement.

He came to a crossroads: he was at this new job, regretting his decision, and was experiencing the perks of Helpt’s support. He found himself wondering, “Why am I giving this up?”

Within two weeks, he did a 180. The problem wasn’t his business, it was how long he’d been doing it alone. He quit his job and decided to grow TAP Tech instead! Throughout the remainder of the year, he onboarded two more customers, without having to add staff or say goodbye to his newfound work-life balance.

Fast forward to March 2025, and Tyler was able to make a business move he'd never done before: hire. While he was onboarded the part-time technician, he adjusted his service level from HelptFul to HelptNow. Once the new TAP Tech team was up and running, Tyler grew beyond Helpt support and has since added four more customers!

In Conclusion

While reflecting on his time with Helpt, Tyler said, “Every time I talked to the team, it was like they had a sign over their monitors that simply said, ‘Be helpful.’ They were always rooting for my success, no matter what that looked like. They never overpromised or pressured me, they just did exactly what they said they would. And that made all the difference.”

Helpt didn’t just help TAP Tech escape burnout and stay afloat. It helped Tyler go from almost walking away to falling back in love with his business. 

Our Mission

So, why are we writing a case study about a former client? Because that’s the point.

Helpt exists to help MSPs grow–whether that means scaling your team, reclaiming your time, or building the kind of business you actually want to run. TAP Tech is a perfect example of an MSP lifecycle in action: starting solo, hitting a wall, getting relief through Helpt, then hiring internally and stepping into a new chapter. Not every partner sticks with us forever, and that’s okay. Our goal is to get you to the next stage, whatever that looks like. And when we do? We hope you’ll be like Tyler: refer us to your peers, and keep rooting for our success the way we root for yours.

About HelptFul

Transform your entire support operation with a fully embedded technical team that becomes part of your organization. HelptFul delivers comprehensive support from first contact through final resolution, letting you focus on growing your business.