Outsourced Technical Call Answering and Service Desk

Unlock access to our 24/7 US-based agents who seamlessly integrate into your tools and processes, becoming an extension of your team.

Buy back your time.

Our Services

HelptNow

24/7 US-based technical answering with intelligent triaging for faster resolutions.

HelptTech

Tier-1 support working assigned tickets that integrate with your ticketing for overflow management & support.

HelptFul

Comprehensive tier-1 support and call answering working tickets to resolution.

Why Choose Helpt?

Regain focus

Constant calls derail your team's momentum. Every interruption means lost focus on core tasks, leading to delays and missed opportunities. These disruptions negatively impact your team's efficiency and compromise the customer experience. Helpt takes over call answering and support so you can regain focus and deliver exceptional service.

More for less

Helpt's cost-effective solution unlocks greater productivity without the cost of a full-time employee. For less than a traditional staff member, businesses gain access to a pool of skilled agents, expanding their workforce and enabling 24/7 support.

Customer satisfaction

Our certified Helpsters bring deep technical knowledge and a commitment to your company's success. They go beyond resolving issues – they become part of your team. This alignment allows them to deliver exceptional service, fostering customer satisfaction and exceeding expectations.

“By using Helpt I had confidence that my customers were able to get the support any time without needing around the clock staff.”
— Ben F. (VP, Engineering)
“With the use of Helpt we were able to focus our time on getting product out the door.”
— Regina M. (Director, Operations)

How does it work?

  • Contact Helpt or select a plan option from the plans and pricing page.

  • Answer a few questions and have a quick call with a Helpster to further understand your product or service and organization.

  • Forward your support channels or create new ones with Helpt.

  • Continue to focus your day on the products and services for your customers while the Helpsters satisfy any support needs that may arise.