Tech support done right.
Introducing Helpt - the revolution in tech support that MSPs have been waiting for. Our platform ensures you’ll never have to shoulder the burden of your client's tech support needs single-handedly ever again. Our highly trained, US-based agents are readily available 24x7x365 to step in at a moment's notice.
Be it late nights, weekends, during the peak of your busy season, or even an around-the-clock need, Helpt has you covered. Not only does this free up your time, but it also ensures your clients receive the prompt, professional service they deserve.
With a keen understanding of the unique needs and challenges MSPs face, we designed Helpt to seamlessly integrate with your existing operations, augmenting your capacity and ensuring your clients are never left in the lurch.
Why is Helpt an MSP’s Best Friend?
All Human. All American. All the Time
Helpt was born from the idea that technical support shouldn’t be frustrating. Customers should be able to instantly reach a human at any time who can communicate effectively and immediately solve their problem.
Our mission is to help MSPs grow and succeed by offering private-labeled customer support services on an as-needed basis to enable the organization to manage internal operating expenses.
Improve Staff Quality,
Retention, and Utilization
Helpt ensures that there is never a gap in high quality support coverage, while also helping you control internal costs.
Having US-based Helpt agents answer calls on your behalf ensures best-in-class customer experience, without dealing with the complexities of employee retention and off-shore labor.
Enable Smooth Growth
When you on-board a new client, you have to deploy temporary incremental resources to ensure a smooth transition.
Helpt is flexible and scalable to support spike demand, no matter what the need, to ensure that you can deliver an amazing customer experience while keeping healthy margins.
