Outsourced Technical Support for MSPs
Human Experts One Call Away
Helpt provides industry-leading on-shore outsourced technical support. We believe that customer support is a major key for businesses to thrive, and we enable this by offering expert US-based technical agents 24/7/365 with no automated voice machines.
Our mission is to help MSPs grow and succeed by offering private-labeled customer support services on an as-needed basis to enable the organization to manage internal operating expenses.
Improve Staff Quality,
Retention, and Utilization
Helpt ensures that there is never a gap in high quality support coverage, while also helping you control internal costs.
Having US-based Helpt agents answer calls on your behalf ensures best-in-class customer experience, without dealing with the complexities of employee retention and off-shore labor.
When you on-board a new client, you have to deploy temporary incremental resources to ensure a smooth transition.
Enable Smooth Growth
Helpt is flexible and scalable to support spike demand, no matter what the need, to ensure that you can deliver an amazing customer experience while keeping healthy margins.
Helpt allows an MSP that is already offering services to extend their offerings for a premium.
Increase your revenue by offering your clients additional services:
Nights/weekends coverage
Expedited call response
New client onboarding
Client-specific services
Opportunity for Additional Revenue
