Need More Helpt?
HelptTech
Embedded Ticketing
(Tickets Only)
300 minutes per month of HelptTech, with seamless ticketing integration.
$1500/Month
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HelptFul
Embedded Helpdesk
(Calls and Tickets)
300 minutes per month of HelptFul, offering expert Tier-1 support for swift resolutions.
$1650/Month
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HelptTech and HelptFul Features
| Feature | HelptTech | HelptFul |
|---|---|---|
| Tier-1 Support Services + | ✓ | ✓ |
| Both HelptTech and HelptFul offer comprehensive Tier-1 support services to assist with basic troubleshooting and issue resolution. | ||
| White Label Ticketing + | ✓ | ✓ |
| Ticketing is branded as your company, ensuring seamless integration with your operations. | ||
| Remote Access via RMM/Remote Tool + | ✓ | ✓ |
| Our team can remotely access desktops via RMM tools to resolve issues efficiently. | ||
| Desktop Support + | ✓ | ✓ |
| We provide full desktop support for troubleshooting hardware, software, and configuration issues. | ||
| Intelligent Ticket Escalation + | ✓ | ✓ |
| We ensure tickets are escalated intelligently, based on defined procedures and priority levels. | ||
| Ticket Classification (Partner SOP) + | ✓ | |
| HelptFul follows the partner's SOP to accurately classify tickets, ensuring proper resolution paths are taken. | ||
| Ticket Creation in PSA/ITSM + | ✓ | |
| We create tickets directly within your PSA or ITSM system for streamlined management. | ||
| Administrative Scripting + | ✓ | |
| HelptFul offers administrative scripting to automate repetitive tasks within your systems. | ||
| Automation/RPA Triggering + | ✓ | |
| We trigger automation and RPA workflows to enhance operational efficiency. | ||
| Live Partner Slack + | ✓ | |
| We offer live Slack integration to communicate directly with partners. | ||
| Vendor Management up to 60 mins + | ✓ | |
| We manage vendor-related issues for up to 60 minutes per incident. | ||
| M/A/C Implementations under 60 mins + | ✓ | |
| We handle moves, adds, and changes (M/A/C) implementations that take less than 60 minutes. | ||
Key features in all Helpt plans
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24x7x365 On-shore Experts
Every call is answered by an on-shore technical support expert 24x7x365.
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Instant Call Summary
Immediately upon completion of the engagement, contact and case information is sent.
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Monthly Analytics
Monthly call analytics are provided to anticipate and prepare for your future support needs.
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Live Chat
Give your customers another way to reach out for support.
Optional, uses monthly minute allotment.
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Local or Toll-free Number
One local or toll-free number is included in your base package.
Additional numbers are available for $19.99/month.
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Outbound Follow-up
Confirm issue resolution with our 48-hour follow-up.
Optional, uses monthly minute allotment.
We can Help With
Embedded technicians
Fractional technicians
Staff augmentation
Project work
Contact us with your needs for a customized solution.