How Much Helpt Do You Need?
Features
HelptNow | HelptTech | HelptFul | |
---|---|---|---|
Business Hours Availability | 24x7 | Mon-Fri 7am-9pm (ET) | Mon-Fri 7am-9pm (ET) |
Live Technical Answering Service | |||
White Label Answering | |||
Incident Priority Classification | |||
Ticket Creation via WebForm | |||
White Label Ticketing | |||
Remote Access via RMM/Remote Tool | |||
Desktop Support | |||
Basic Technical Support Services | |||
Software Installation Services | |||
Intelligent Ticket Escalation | |||
Ticket Classification (Partner SOP) | |||
Ticket Creation in PSA/ITSM | |||
Administrative Scripting | |||
Automation/RPA Triggering | |||
Live Partner Slack | |||
Vendor Management up to 60 mins | |||
M/A/C Implementations under 60 mins |
Need more Helpt?
Need more minutes?
Need on-site support?
Want a dedicated agent?
Contact us with your needs for a customized solution.
Key features in all Helpt plans
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24x7x365 On-shore Experts
Every call is answered by an on-shore technical support expert 24x7x365.
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Instant Call Summary
Immediately upon completion of the engagement, contact and case information is sent.
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Monthly Analytics
Monthly call analytics are provided to anticipate and prepare for your future support needs.
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Live Chat
Give your customers another way to reach out for support.
Optional, uses monthly minute allotment.
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Local or Toll-free Number
One local or toll-free number is included in your base package.
Additional numbers are available for $19.99/month.
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Outbound Follow-up
Confirm issue resolution with our 48-hour follow-up.
Optional, uses monthly minute allotment.
Let’s work together.
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