How Much Helpt Do You Need?

Pick a Plan That Works For You

With each of these plans, minutes roll over for the first 3 months. Then, you can switch to an annual plan to continue rollover and save up to 17%, or you can continue month-to-month.

HelptNow

24/7 US-Based Technical Live Answering
300 minutes per month of HelptNow, Helpt's technical live answering service, with additional time billed at $2.50 per minute at the end of each subscription period
  • Live Technical Answering Service
  • Intelligent Triaging of Issues
  • 24/7 AfterDark Availability
  • White Label Answering
  • Incident Priority Classification (Helpt)
  • POC Notification up to 1 Number
  • Ticket Creation via WebForm

HelptTech

Seamless Overflow Management & Ticketing Integration.
300 minutes per month of HelptTech, Helpt's embedded support desk, with additional time billed accordingly.
  • Mainland US Timezones Support
  • White Label Ticketing
  • Remote Access via RMM/Remote Tool
  • Desktop Support
  • Mobile Device Support (Best Effort)
  • Login Assistance and Password Resets
  • Basic Lan/Wan Configuration and Connectivity
  • Basic A/V Support and Management
  • Desktop Performance Remediation
  • Software Installation Services
  • Intelligent Ticket Escalation

HelptFul

First Contact, Final Resolution: Comprehensive Support.
300 minutes per month of HelptFul's expert Tier-1 support aiming for swift resolutions.
  • All features included in the HelptTech plan, plus:
  • Ticket Classification (Partner SOP)
  • Ticket Creation in PSA/ITSM
  • Basic Administrative Scripting
  • Automation/RPA Triggering
  • Live Partner Slack
  • Vendor Management up to 60 mins
  • M/A/C Implementations under 60 mins
HelptNow HelptTech HelptFul
Business Hours Availability 24x7 Mon-Fri 7am-9pm (ET) Mon-Fri 7am-9pm (ET)
Live Technical Answering Service
White Label Answering
Incident Priority Classification
Ticket Creation via WebForm
White Label Ticketing
Remote Access via RMM/Remote Tool
Desktop Support
Basic Technical Support Services
Software Installation Services
Intelligent Ticket Escalation
Ticket Creation in PSA/ITSM
Ticket Classification (Partner SOP)
Administrative Scripting
Automation/RPA Triggering
Live Partner Slack
Vendor Management up to 60 mins
M/A/C Implementations under 60 mins

Need more Helpt?

  • Need more minutes?

  • Need on-site support?

  • Want a dedicated agent?

Contact us with your needs for a customized solution.

With each of these plans, minutes roll over for the first 3 months. Then, you can switch to an annual plan to continue rollover and save up to 17%, or you can continue month-to-month.

Key features in all Helpt plans

  • 24x7x365 On-shore Experts

    Every call is answered by an on-shore technical support expert 24x7x365.

  • Instant Call Summary

    Immediately upon completion of the engagement, contact and case information is sent.

  • Monthly Analytics

    Monthly call analytics are provided to anticipate and prepare for your future support needs.

  • Live Chat

    Give your customers another way to reach out for support.

    Optional, uses monthly minute allotment.

  • Local or Toll-free Number

    One local or toll-free number is included in your base package.

    Additional numbers are available for $19.99/month.

  • Outbound Follow-up

    Confirm issue resolution with our 48-hour follow-up.

    Optional, uses monthly minute allotment.

Let’s work together.

Interested in working together? Fill out some info and we will be in touch shortly! We can't wait to hear from you!