Worksheet: Comparing a Call Center or Tech Support Service
Not sure which offering best fits your needs?
Ask these questions when considering a call center or tech support service:
Will my calls be answered live?
How technical are your agents?
Are your agents based in the US?
Do you support multi-channel communication?
Do you offer warm hand-offs and escalations?
Do you provide ongoing support and follow-up?
Can you use our existing support tools and systems?
Do you provide instant post call documentation?
Do you offer flexible plans to fit our needs?
Will your offering help our business grow?
Use this worksheet to rate your level of confidence in each important question 1-10, then total the scores to see which offering is the most complete.