How it Works

We handle every incident through a clear, defined process, ensuring fast help for users and clean handoffs for your team.

Tickets come in by phone, email, or your ticketing system — we handle the rest.

Consider your techs Helpt.

We handle every incident through a clear, defined process, ensuring fast help for users and clean handoffs for your team.

Tickets come in by phone, email, or your ticketing system — we handle the rest.

Consider your techs Helpt.

We handle every incident through a clear, defined process, ensuring fast help for users and clean handoffs for your team.

Tickets come in by phone, email, or your ticketing system — we handle the rest.

Consider your techs Helpt.

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Frontline Essentials

Passwords, software installs, and everyday IT issues, resolved fast.

Custom Execution

Your runbooks, followed exactly. User creation, license assignments, print servers, and more.

Instant Escalation

When necessary, critical issues reach your team immediately, no delays for high-impact incidents.

Escalation Bundles

Logs, screenshots, ITIL urgency, and templated notes packaged for fast resolution and clean handoff.

See How Helpt Works in Practice

Wondering what it’s actually like to work with Helpt? This quick video walks through how we handle tickets, escalate issues, and support your team day to day.

Have questions?

Wondering what it’s actually like to work with Helpt? This quick video walks through how we handle tickets, escalate issues, and support your team day to day.

Have questions?

Wondering what it’s actually like to work with Helpt? This quick video walks through how we handle tickets, escalate issues, and support your team day to day.

Have questions?

Schedule a Call