The Challenge & First Impressions

Before Helpt, EZ Tek grappled with common MSP challenges: prolonged ticket queues, inadequate immediate support, and limited visibility for the owner. This inefficiency was a bottleneck, impeding client satisfaction and business growth.

Meeting Helpt: A Game Changer

Upon engaging with Helpt, the difference was palpable. Helpt’s immediate, collaborative problemsolving method not only integrated seamlessly with EZ Tek’s operations but also aligned with our philosophy of being an extension of our client's team.

"HELPT EMPLOYS HIGH-CALIBER INDIVIDUALS WITH STRONG EXPERTISE, EXCELLENT CUSTOMER SERVICE SKILLS, AND A PLEASANT DEMEANOR FOR EFFECTIVE COMMUNICATION."

The Solution and Process

Helpt revolutionized EZ Tek's tech support with an immediate, collaborative problem-solving approach. Integrating seamlessly, Helpt aligned with Mark's vision, enabling a focus on business expansion. Helpt's interaction with EZ Tek showcased their commitment to effective communication

“THE TEAM ACTIVELY ENGAGES BY ASKING QUESTIONS AND DISPLAYING A GENUINE EAGERNESS TO LEARN. IT FOSTERS A STRONG SENSE OF TEAMWORK, EMPHASIZING THAT HELPT IS MORE THAN JUST AN OUTSOURCING COMPANY; IT'S A COLLABORATIVE PARTNER.”

Results: Scalability

As Helpt's partnership with clients like EZ Tek evolves, a notable trend emerges: an increase in the usage of support minutes over the months. This trend is a testament not just to the quality of Helpt's services but also to the growing trust and reliance of our clients on our expertise. As businesses grow, their support needs intensify, and Helpt has proven adept at scaling up to meet these increasing demands.

Helpt's solution enhances operational efficiency, enabling clients to strategically realign resources. It frees client engineers from routine support tasks, allowing them to concentrate on revenue-generating activities. Helpt's engineers provide 24/7 first-line support, ensuring focused attention on all business aspects, boosting productivity and growth.

Conclusion

The partnership with Helpt has catalyzed significant improvements in EZ Tek’s operations and customer satisfaction. Clients now enjoy timely assistance, significantly reducing their dependence on Mark's direct involvement. This shift has not only provided Mark with the much-needed breathing room but also revolutionized the level 1 help desk support at EZ Tek, allowing Mark to focus more on strategic business development.