How Much Helpt Do You Need?
Features
| Feature | HelptNow | HelptFlow |
|---|---|---|
| 24x7x365 Coverage + | ✓ | ✓ |
| HelptNow and HelptFlow both provide round-the-clock coverage to ensure uninterrupted service. | ||
| Technical Live Answering + | ✓ | ✓ |
| Our agents are available 24/7 to provide live answering services for your technical support needs. | ||
| White Label Support + | ✓ | ✓ |
| HelptNow and HelptFlow seamlessly integrate as your brand, providing white-label support to your customers. | ||
| Prioritization & Escalation + | ✓ | ✓ |
| We ensure that every issue is prioritized and escalated with care, giving the most urgent tickets immediate attention. | ||
| Intelligent Triage + | ✓ | ✓ |
| Our intelligent triage system quickly identifies and assigns the right priority to each issue, minimizing downtime. | ||
| Structured Troubleshooting + | ✓ | |
| HelptFlow specializes in providing structured troubleshooting, solving a wide range of common issues efficiently. | ||
| Proactive Case Deflection + | ✓ | |
| HelptFlow employs proactive case deflection, allowing your internal teams to focus on the most critical issues. | ||
Key features in all Helpt plans
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24x7x365 On-shore Experts
Every call is answered by an on-shore technical support expert 24x7x365.
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Instant Call Summary
Immediately upon completion of the engagement, contact and case information is sent.
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Monthly Analytics
Monthly call analytics are provided to anticipate and prepare for your future support needs.
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Live Chat
Give your customers another way to reach out for support.
Optional, uses monthly minute allotment.
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Local or Toll-free Number
One local or toll-free number is included in your base package.
Additional numbers are available for $19.99/month.
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Outbound Follow-up
Confirm issue resolution with our 48-hour follow-up.
Optional, uses monthly minute allotment.
Let’s work together.
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