Humans over Bots with Jim Spignardo of ProArch

Episode Summary:

Meet Jim Spignardo from ProArch, cloud strategy + AI enablement by day… former punk-band lead singer by night. 🤘👨🏼‍🎤

In this episode:
• Turning 𝐀𝐈/𝐂𝐨𝐩𝐢𝐥𝐨𝐭 𝐡𝐲𝐩𝐞 into service wins (for real customers).
• 𝐇𝐮𝐦𝐚𝐧 𝐠𝐫𝐞𝐚𝐭𝐞𝐫 𝐭𝐡𝐚𝐧 𝐛𝐨𝐭𝐬: keeping support personal as tools get smarter.
• 𝐒𝐮𝐫𝐯𝐞𝐲𝐬 𝐭𝐡𝐚𝐭 𝐚𝐜𝐭𝐮𝐚𝐥𝐥𝐲 𝐢𝐦𝐩𝐫𝐨𝐯𝐞 𝐂𝐗 (not just star ratings).
• Why 𝐭𝐨𝐮𝐠𝐡 𝐥𝐨𝐯𝐞 𝐬𝐨𝐦𝐞𝐭𝐢𝐦𝐞𝐬 𝐰𝐨𝐫𝐤𝐬… even on AI.

Date Published: Oct 22, 2025

Guest:

Jim Spignardo

Company:

ProArch

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